SHIPPING & RETURN POLICY
Shipping During COVID-19 Store Closure
We will be offering Free Shipping during the duration of our store being closed. Please note: If you live within 10 miles from our store location, we may choose to save the cost of shipping and deliver the order to your location personally. In this case, please leave any special instructions in the notes box when placing your order. In most cases, this will also save a day or two on when you receive the order. We will contact you via email or text when the package has been delivered.
Orders are processed and shipped within 2-3 business days of purchase via USPS First Class, Priority or UPS depending on weight. Your package usually will arrive between 4-7 business days depending on your location.
We are shipping from Colorado.
We also have a boutique in Historic Downtown Littleton, Colorado and we give the option to choose "store pick-up" at check out. If you choose that option, you may come to our shop during the business week after you receive notification that your order is ready for pick-up. You will need to provide a photo ID to pick up your items. If a different person other than yourself will be picking up your order, you will need to provide the name of that person in the 'notes' on the payment page. That person will need to provide a photo ID as well to be able to take your order from the store.
RETURNS DURING COVID-19 CLOSURE
We are approaching this on a case-by-case basis. PLEASE CONTACT US WITHIN 3 DAYS OF RECEIVING YOUR ORDER if you would like to return any item and we will discuss a return option that is convenient and fair during this time. Thank you for being flexible while we navigate through this.
No refunds are issued, only store credit. Returned items MUST be postmarked within 14 days after you receive your order. A store credit will be issued via a code sent to your email within 2-3 business days AFTER we receive your return. You may then enter this code at checkout of your next purchase and the credit will be applied to that purchase. Merchandise must be in original condition, including original packaging and tags attached. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return your item(s) via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry and all special orders are FINAL SALE and cannot be returned.
We reserve the right to reject any item returned to us. Any item that appears to have been worn, altered, have had the tags removed or arrives to our shop after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of being billed, the item(s) will be donated to a charity of our choice.
Returns should be addressed to:
5654 S Prince St Unit B
Littleton, CO 80120
*Please include a copy of your invoice or a note with your name and order # in with the items being returned.
Local Return to Store
If you are local and want to bring your return to our store, please email firstname.lastname@example.org BEFORE bringing the item in. A store return can only be processed Tuesday - Saturday during normal business hours.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected and no store credit or refund will be issued.
If you receive a defective item, please do as follows:
Take pictures of the defective or damaged area with your phone and email the images, including the tag in the image showing it is still attached to email@example.com.
Type "Damaged" in the subject line.
Include your name, order #, and name of the item.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered". We highly encourage you to ship your items to a secure location. If tracking states that your order has been delivered, it is YOUR responsibility to contact the carrier and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Follow all washing instructions on tags of clothing items. We buy from over 50 different designers and each item can vary in ways to care for it. We recommend gentle cold wash cycles on most items (still read washing tag instructions) and we also recommend hang drying.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Be aware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color. If you would like additional photos of a specific area of garment, please email a request to firstname.lastname@example.org.